Developing an Assertive style of Communication

• How to put issues on the table in a clear and confident manner.
• Understand the barriers to effective listening skills.
• How to develop persuasive listening skills.
• Learn question techniques to aid your understanding.

Building self confidence

• How to appear more approachable and confident.
• Develop assertive body language to your advantage.
• Constructive One to One Communication Persuasive Communication.
• Learn to say ‘No’.

The art of reaching workable compromises

• Communication within groups.
• Organisation of groups.
• The art of collective responsibility.
• Deal with criticism with confidence.

Deal with  Difficult People and Situations

• Deal professionally with difficult people Handle conflict and confrontational situations.
• Develop a positive outlook.

How is this course delivered?

This is an interactive, workshop-style course. Theory and practical learning are blended to create a highly productive learning environment.

What do I need to bring?

Just bring yourself and your interest in learning! We provide refreshments, lunch and course materials on all of our open courses.

Who delivers the course?

We work with a team of trainers who are not only certified training professionals, but carry extensive experience in their chosen training field.

Do I receive tutor support?

Hibernian Training Tutors are dedicated to staying on hand for questions or help long after delegates have attended the course.