Coaching Models of Practice QQI Level 6

This fully Accredited Coaching Skills course is vital for today’s manager who must consider how they will assist their people to apply newly acquired knowledge and skills to be successful.

By applying structured consultative coaching skills, it leads to self-motivation and an attitude that is oriented towards solutions and continual improvement rather than problems and avoidance.

Delegates will leave having gained crucial and practical experience in delivering coaching within the workplace.

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  • Understand how and why individual performance can be improved through individual coaching and / or use of coaching tools.
  • Assess and apply a number of coaching models & interventions to their current / future work with clients.
  • To develop and use powerful questions to re-frame situations and challenge clients.
  • Utilize a range of effective questioning techniques to enable clients to format opinions and solutions to issues arising.
  • Understand the unique nature of the coaching relationship to ensure client accountability and embedding of clear boundary management strategies.
  • Resolve differences, handle team-member resistance, and confront excuses in a constructive manner.
  • Help people accept, adjust to, and acquire personal ownership of organizational change.
  • Conduct developmental and non-performance-related coaching sessions.
  • Build positive and supportive relationships with team members.
  • Coach in formal situations as well as during informal, on-the-spot opportunities.

The Fundementals of Coaching

  • Defining Coaching
  • Gain clarity about what coaching is and what it is not
  • Understand the producer role of the coach
  • Identify the qualities of an effective coach
  • Profile of a Coach
  • Five Fundamentals
  • Understand the 3 core Communication Skills
    – Questioning Techniques
    – Active Listening
    – Reflecting (Empathising)
  • Practice the 3 core Communication Skills in Role-play
  • Plot Communication Skills feedback on Profiling Tool
  • Review results and capture reflections
  • Analyse actions needed for improvement

 

The Power of Listening

Active Listening

  • Listening exercise
  • Paraphrasing/Sharing a Meaning
  • Encouraging two-way listening

Questions and Directives

  • Importance to coaching
  • Open vs closed
  • Finessing Questions

Empathy

  • Importance to coaching
  • Using it to disarm
  • Words to avoid when emapthising
  • Plot Foundation Skills feedback on Profiling Tool
  • Review results and capture reflections
  • Analyse actions needed for Foundation Skills improvement in Cumulative Action Plan

Building Strong Relationships

Respect

  • Ethics
  • Qualities of respect
  • Fostering Mutual Respect

Non-Verbal Communication

  • Reading body language and tone
  • Using body language and tone with intent
  • Building rapport
  • The Importance of Goal Setting

Goal Setting Skills

  • How and Why Goals Work
  • The Concept of Efficacy
  • How to Raise a Coachee’s Efficacy
  • How to set a High-Quality goal
  • Plot Goal-Setting Skills feedback on Profiling Tool
  • Review results and capture reflections
  • Analyse actions needed for improvement in Cumulative Action Plan

Giving Feedback

  • Understand the importance of feedback
    – Positive Feedback
    – Negative Feedback
  • Understand why feedback is a critical component of Goal Achievement and Managing Workplace Behaviour
  • Be able to ensure productive response outcome from giving feedback
  • Plot Feedback Skills feedback on Profiling Tool
  • Review results and capture reflections
  • Analyse actions needed for improvement in Cumulative Action Plan

Coaching Strategy

  • Performance vs. Behaviour
  • Development vs. Discipline
  • Add some PEP
    – Planning, Environment, Proficiency
  • Plot Coaching Strategy feedback on Profiling Tool
  • Review results and capture reflections
  • Analyse actions needed for improvement in Cumulative Action Plan

The Coaching Model

  • Understand the G.R.O.W. Coaching Process and its logic:
    – G – Goal
    – R – Reality (Current)
    – O – Options to bridge the gap
    – W – Who does What by When
  • Understand how to bridge VISION/ REALITY gap
  • Understand “Effective Decision’ facilitation process and practice in Role- Play
  • Plot Coaching Skills feedback on Profiling Tool
  • Review results and capture reflections
  • Analyse actions needed for improvement in Cumulative Action Plan

Skills Involved in Coaching

  • Use G.R.O.W. to deal with 2 common Business Applications via Role-plays:
    – Problem Solving
    – Addressing Poor Performance/Behaviour

Coaching Problems

  • Common resistance issues
  • Tactics for resistance issues

Do I need experience to attend?

No, this course is suited to participants of any experience level.

What do I need to bring?

Just bring yourself and your interest in learning! We provide refreshments, lunch and course materials on all of our open courses.

Who delivers the course?

We work with a team of trainers who are not only certified training professionals, but carry extensive experience in their chosen training field.

Do I receive tutor support?

Hibernian Training Tutors are dedicated to staying on hand for questions or help long after delegates have attended the course.

Course Type:
Day Course

Is this course open to individuals?
This course is currently only available for onsite or group bookings.

Course Location:
Dublin

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