Customer Service Courses
In a competitive environment, it is essential that all employees represent their organisation in a professional and friendly way. The attitude of the person who answers the phone is perceived by your customer as the attitude of your company. Clear and effective communication is essential to ensure that the business is not lost or impaired.
Customers who are handled well will notice the good service, bring more business and hopefully build a long term relationship with you. Customers who are not handled well may damage your reputation and take their business to the competition.
38 Fenian St