Customer Service Courses

In a competitive environment, it is essential that all employees represent their organisation in a professional and friendly way. The attitude of the person who answers the phone is perceived by your customer as the attitude of your company. Clear and effective communication is essential to ensure that the business is not lost or impaired.

Customers who are handled well will notice the good service, bring more business and hopefully build a long term relationship with you. Customers who are not handled well may damage your reputation and take their business to the competition.

Excellence in Customer Service Course

This one day Customer Service course is for anyone who wants to improve their ability to deliver excellent customer service to every customer.

Course Details

Professional Telephone Techniques

This course is all about helping people to communicate more professionally on the telephone, manage difficult customers, and develop confidence.

Course Details