Performance Management Course

This Performance Management Course focuses on “managing” as a process that is on-going; one that focuses on helping people develop their day-to-day performance.

This course will help your managers to provide their direct reports with a chance to review and assess their progress and enable them to help develop the skills and confidence of the people who report to them.

The Performance Management training will enable your managers to give honest feedback, not postponing or sugar coating awkward issues.

Managers will learn how to provide long-term, efficient and professional support for staff.

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• Understand the link between effective performance management and business results.
• Monitor and measure performance against agreed goals.
• Confidently deal with difficult performance issues positively for all involved.
• Recognise when to give formal and informal motivational feedback.
• Handle difficult conversations.
• Practice specific tools for day-to-day Performance Management.
• Motivate their team.

The Value of Performance Management

  • Defining performance management – what it is and why it matters.
  • The benefits of effective performance management.
  • Looking at common reasons for underperforming.
  • Exploring your role as a performance manager and coach – how to get the best from others.

Managing and Motivating for Individual Performance

  • The link between motivation and performance including practical approaches for managing differing performance levels.
  • Identifying your personal leadership and coaching style.
  • Changing your personal leadership style to get the most from the individual performer.
  • Improving and developing performance.
  • What to do when the performance plan doesn’t work.
  • Creating and implementing opportunities for learning based on personal styles.
  • Praising and celebrating good performance.
  • The performance coach – spotting opportunities and keeping it informal and positive.
  • Celebrating success.
  • Monitoring and evaluating performance (gathering performance data and evidence).
  • Providing clear and motivational feedback on a regular basis to improve individuals’ daily performance.
  • Encouraging self-appraisal and review.

Setting Performance Goals

  • Setting S.M.A.R.T. performance targets.
  • Common errors when developing targets/goals.
  • Setting clear behavioural objectives.
  • Common errors when developing targets/goals.

Mastering Difficult Conversations

  • Insight into the psychology of difficult conversations, and how it applies to your interactions.
  • Ways to ‘de-escalate’ situations from an emotionally charged or conflicting state.
  • Knowledge of how to overcome defensive feelings and aggression.
  • A balanced approach that will allow you to deliver difficult messages with confidence.

The Performance Improvement Plan Meeting
The preparation of all relevant facts/evidence including relevant examples of work practices.

  • The importance of early communication.
  • Defining the elements of an effective PIP.

The One to One Meeting:

  • How to open the meeting.
  • Learn how to specifically identify the performance to be improved or the behaviour to be corrected.
  • Present clear expectations and metrics about the work to be performed or behaviour that must change.
  • Identifying the support and resources available to help the employee make the required improvements.
  • Establishing a plan for reviewing the employee’s progress and providing feedback to the employee for the duration of the PIP.
  • Specifying possible consequences if performance standards as identified in the PIP are not met.
  • Acknowledge any factors beyond the employee’s control.
  • Check if the individual wishes to add anything or has any questions to ask.

After the Meeting:

  • The importance of accurately recording a summary of the discussions.
  • Storing the records securely.

Personal Performance Management Action Plan
Each person will be required to commit to the following:

  • What they are taking away from the Performance Management Course?
  • What specifically they know they will use?
  • Where they will practice these skills?

Pre Course Activity
We will ask each manager to come to the training with examples of difficult situations that relate to managing performance.


How is this course delivered?

This is an interactive, workshop-style course. Theory and practical learning are blended to create a highly productive learning environment.

What do I need to bring?

Just bring yourself and your interest in learning! We provide refreshments, lunch and course materials on all of our open courses.

Who delivers the course?

We work with a team of trainers who are not only certified training professionals, but carry extensive experience in their chosen training field.

Do I receive tutor support?

Hibernian Training Tutors are dedicated to staying on hand for questions or help long after delegates have attended the course.

Course Type:
Day Course

Course Duration:
2 Days

Is this course open to individuals?
This course is currently only available for onsite or group bookings.

Course Location:

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